How to Resolve the Missing Panel Image Issue When Downloading Touchscreen Programs in TIA Portal v18

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 I previously wrote an article titled "What to Do When the Panel Image Is Missing During TIA Portal Touchscreen Download?" which explained how to install touchscreen panel images in the TIA Portal v16/v17 environment. However, that method may not work effectively in TIA Portal v18. This article introduces an alternative approach to address the issue of missing panel images.


When downloading a touchscreen program using TIA Portal v18, you might encounter the error message: "Download failed due to missing panel image. Please install the missing panel image," as shown in the figure below:

The reason for this issue is that the programming computer does not have the corresponding panel image installed. Below is an introduction to how to install it.
① Determine the model and order number of the touchscreen, as shown in the figure below:

② Visit the Siemens technical support website (https://support.industry.siemens.com) and search for document number 109825750. This document provides a detailed explanation of methods for downloading panel images for various Siemens touchscreens. For example, it mentions a small software tool called "HMI_PIU" that can assist with the download. However, this article will not cover that method, as I was unable to use it successfully (the installation framework was very slow and ultimately failed).
③ Locate Section 3 of the article, titled "Image Files Related to Device Types." Based on the order number, check whether the image file supports your touchscreen—for instance, in this example, the order number is "6AV2 124-0MC01-0AX0." If the firmware version of the touchscreen you configured is v16, you can select the v16 image. Here, we will choose the latest v17 image version, "109825750_ComfortPanels_V17.0_Upd7.zip," and download it, as shown in the figure below:







After the download is complete, unzip it, as shown in the figure below:


Copy all the folders here to the touchscreen panel image path in the TIA Portal software (using v18 as an example):
C:\Program Files\Siemens\Automation\PortalV18\Data\Hmi\Transfer\17.0
Currently, this folder contains only a few XML files and no panel images, as shown in the figure below:





Copy all the panel images previously unzipped to this location, as shown in the figure below:



This way, you can successfully download the touchscreen program in TIA Portal v18.